Dealing with INS Sudlows: The Difference

There are several aspects of a relationship with INS Sudlows which are markedly different to the norm in the voice and data cabling industry.

Health & Safety

Safe working lies at the heart of our operation.

At INS Sudlows, all our site personnel carry the CSCS skills card.

Our staff are trained and certified by the Chartered Institute of Environmental Health.

All of our installation teams have the Basic Health and Safety certificate.

All project management teams, including designers, estimators and lead engineers are certified in Risk Assessments. Many of our staff are trained first-aiders.

Standards compliant & warranted installations

All of our work is European standards compliant. Our manufacturers are market leaders in their fields and are represented on the industry standards committees. Our installations are warranted by our manufacturing partners, through us, for up to 20 or even 25 years.

Our installation staff receive certified training from our manufacturers. This helps to ensure that we install to standards consistently.

Our designers are continuously trained, to ensure that our designs conform to all requirements – technical and environmental.

As a consequence of our reputation in compliant installations, we are often requested to re-install others contractors’ non-compliant work. In a recent example, a Category 6 hospital installation failed the compliance tests and we were asked to rectify the installation.

Service level agreements

On major projects, our clients are given a Service Level Agreement.
This document sets out in detail the minimum levels of service that the client will receive from INS Sudlows. In developing this document, we make a comprehensive assessment of the client needs and agree their expectations of us. We then state what will be the minimum level of performance delivered, against a detailed set of criteria.

Our Service Level Agreements have been evolved during many years of operation and demonstrate our confidence in our ability to deliver to you what we promise.

Client technology updates

We recognise the importance of staying at the forefront of technology and we also appreciate that this is a priority for many of our clients. In partnership with our manufacturers we organise free technical road shows for clients at which technical updates are presented. Here are two examples of recent events.

Bridgewater Hall, Manchester

Three of our manufacturers gave technical presentations on the latest cabling standards, with an insight into why Category 6 is becoming so widely specified. As well as the latest in Free Space Optics, Wireless solutions and IP Security cameras.

Old Trafford, Manchester

This session dealt with Blown Fibre, Wireless, Voice over IP and emerging technologies, focussing on what will be standard systems in two years time.

At INS Sudlows we invest in both our people and their equipment and wrap our whole organisation around the clients’ needs. This requires us to gain an appreciation of what is required today, and what will be required in the future, to enable us and our clients to stay ahead of the competition.

To view the comments of some of our clients, please view the References page.

Manufacturer relationships

We have been selected and are constantly audited on and off site by our manufacturing partners. We are an accredited partner of manufacturers such as Molex PN, ADC Krone, Emtelle and Brand-Rex. We are evaluated against several criteria:

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