Technologies

Maintenance

INS Sudlows offers maintenance contracts tailored to customer and project needs. This ranges from basic regular maintenance of the infrastructure to advanced helpline services on a 24 hour basis.

Test Equipment

Our support offering is uniquely tailored to the exact business requirements of each customer. We are able to provide response and fix times from two working hours, next business day or next scheduled site visit depending on the severity and nature of the requirement. In the extreme case of a business critical incident we can provide qualified staff onsite within hours.

Once a call is received via telephone or the web interface it is prioritised by the helpdesk operative and an initial response time is assigned. The customer is then contacted at the appropriate time and the operative works with the customer to attempt to resolve the issue within the defined timeframe of the support incident.

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